Choose a plan at checkout and your oil ships automatically on a set schedule. You stay in full control — pause, skip, change or cancel anytime from your account.

Use the account link in your order confirmation email, or log in on our site with the email you ordered with. From there you can manage everything in one place.

There's no lock-in. You can skip, pause, change, or cancel anytime, just drop us a line at support@luveaskin.com and we’ll take care of it for you.

Please include your order number or the email address used at checkout so we can locate your account quickly.

Open your account, go to your subscription, and choose pause, skip or reschedule. Changes apply to your next shipment as long as they're made before it's processed.

Log in to your account and edit your payment method, shipping address or contact details. Updates take effect on your next renewal.

Your first order is charged at checkout. After that, you're billed automatically each cycle on the same date until you pause or cancel.

Yes — log in to your account and reactivate, or contact support and we'll set it back up for you.

Please reach out to our support team with your order email and we'll look into it right away and resolve it for you.

Every order over $40 — and every subscription order — ships free and fully insured. Once your order has been processed, here's roughly how long delivery takes:

United States: 2–5 business days

United Kingdom: 4–7 business days

Australia: 4–7 business days

Canada: 5–10 business days

Europe: 5–10 business days

Everywhere else: 10–15 business days

Some orders are fulfilled from more than one warehouse, so occasionally items from the same order may arrive in separate deliveries.

Once your order ships, you'll get a confirmation email with your tracking number and link. You can also use the order tracker at the top of this page anytime.

If something isn't quite right with your order, please reach out to us using the contact form on this page and tell us what's going on! We'll do our best to make it right!

Contact us as soon as possible with your order number. If your order hasn't shipped yet, we can usually update the details or cancel it.

Once an order is in transit we can't stop or change it, but if you'd like a refund after it arrives, reach out and we'll walk you through the next steps.

If your order hasn't shipped yet, email info@luveaskin.com with your order number and the corrected address and we'll update it.
For subscriptions, you can change your address anytime in your subscription portal.

Yes, we ship worldwide. For orders outside the US, any customs duties, taxes, and fees are set by your local customs authority and aren't included in the product price.

We ship DDU (delivered duties unpaid), so these are paid to your local carrier or government, not to Goda. In some cases the carrier may pay duties on your behalf and invoice you afterward with a small admin fee. For exact rates, check with your local customs office.

A few quick checks usually find it: confirm the shipping address on your order is correct, check with neighbors or building staff, and look at safe spots like the porch, mailbox, or garage.

Carriers sometimes mark parcels delivered shortly before they actually arrive, so it's worth waiting a little.

If it still hasn't turned up, contact the carrier with your tracking number first, and if they can't help, email support@luveaskin.com with your order number.

LUVEA products are made in small batches — never mass-produced — which means every bottle gets the attention it deserves. Occasionally this affects delivery windows, and customs clearance can add time too.

Check your tracking link for the latest update. If it's past your estimated date with no movement, email support@luveaskin.com with your order number and we'll get on it.